Released on: September 28, 2007, 10:06 pm

Press Release Author: D voice .Ca

Industry: Telecommunications

Press Release Summary: Our Customers Gets Free Phone Service For Life.

Press Release Body: Our Mission is to provide you the overall best experience
possible. We realise this requires us to ensure that every part of our company puts
its best foot forward. Signing up is just the first step in experiencing a company
who truly cares you are taken care of. In short Dvoice Global Canada goes the extra
mile.

This is one of the many reasons that 80% of new clients are referred by existing
Dvoice Global Canada customers, speaking volumes to our reputation and committment
to good service.
Our Packages
Pricing may be what catches most people\'s attention but there\'s always more than
meets the eye. When comparing us to other providers, be sure to take note of these
highlights:

* No setup fees - Unlike some of our competitors we don\'t believe in hitting you
with charges just for joining us.
* First month is FREE so there\'s no risk to try.
* Lower monthly rates then the industry leaders.
* Our referral program provides real, immediate and ongoing rewards to customers.
* Full array of features, and we\'re still adding more.
* We are pioneers of the VoIP industry and have been in business since 1997 and
have been offering VoIP services since 2003.
* Unlocked VoIP adapters - most providers lock their adapters so they cannot be
used with another company. we don\'t believe in locking our adapters just to
ransom your account.
* No overseas restrictions - If you want to bring your adapters overseas, that\'s
ok too. We won\'t lock-out your account and there\'s no extra charges.
* Free softphone available (software that runs on your computer).
* Online order and shipping tracking.
* Fair shipping charges - we don\'t believe in inflating the shipping fee just to
squeeze a few extra dollars off you.
* Detailed, easy to read billing.
* Online user control panel so you can manage your account and get results.

Customer Service

We recognize the importance of delivering superior and hassle-free support. Our
investment in customer service means our clients receive access to highly trained
and dedicated support staff and the most advanced customer relation tools available.
The results are clear as we have one of the highest first contact resolution rates
in the industry.

Highlights:

* Highly trained and dedicated support representatives.
* North American support center with absolutely no overseas outsourcing. This
ensures that our staff have the proper training and are kept up to date with the
latest events, tools and materials. It also ensures that we can monitor and
maintain performance levels.
* Real-time support systems allow staff to diagnose and resolve problems
efficiently and independently.
* Leading edge tools to help us help you better. For instance, our no-hassle
Remote Assist tool allow you to sit back and let us resolve technical issues
while you watch.
* Industry leading call wait times. We strive to answer your call as quickly as
possible.
* Automated call-back request system. You can go do your own things, and we\'ll
call you back as soon as possible.
* Intuitive voice menu system and dedicated toll-free numbers means you can get
to the right people faster.
* Seven days a week technical support.

Our proprietary Customer Relations Management system spans all the departments in
our company and is used for all customer inquiries. This means every customer
inquiry can be tracked and accounted for and offers many benefits to our customers:

* High reliability.
* Fast efficient handling of inquiries.
* Total accountability of inquiries.
* Integrated customer updates (via web and email).
* Automated processing of inquiries.
* Ticketing that allows any staff to handle an inquiry at any stage.
* History of inquiries available in your account.

Technical Infrastructure

* Multiple redundant Voice gateways strategically placed at geographically
disperse and network independent top-tier data centers.
* We use industry leading VoIP hardware such as Cisco and Linksys.
* Automated 24/7 monitoring of all systems with technicians on-call and ready.
* 99.9%+ system up-time.
* System engineers maintain service security and reliability.


So why not give us a try,

Web Site: http://dvoceglobal.ca

Contact Details: Email: sales@dvoiceglobal.ca
Toll-Free: 1-888-6528325
Hours: 9am - 5pm PST Mon-Fri